Privacy notice

Data controller

Service Trailline is the data controller. Correspondence: hello@service-trailline.click, 07849404211, 41 Thornton St, Huthwaite, NG17 2DA, United Kingdom.

What we collect

From an enquiry form: name, email, chosen commission, programme or grant name, optional submission date, and the message you write. From a commission: the names and work emails of people you nominate as contacts, and the research files you send. We do not ask for health records, criminal records, or payment-card numbers on this website.

Why we hold it

We use enquiry details to reply and to prepare an estimate. We use commission files to draw the pack you ordered and to keep a record of what was approved. Lawful bases are contract (or steps toward a contract) and legitimate interests in running a small studio and defending a professional file.

Retention

Unsuccessful enquiries are kept for 12 months. Commission correspondence and source tables are kept for six years after handover, which matches ordinary UK limitation periods for contract records. You may ask us to delete working copies earlier if no dispute is live; we may retain invoices as required for tax.

Your rights

Under UK data protection law you may request access, correction, erasure, restriction, or objection, and you may ask for a copy of information you provided. You may complain to the Information Commissioner’s Office. These rights are not absolute; we will explain if an exemption applies to a live grant file.

International transfers

We store records in the United Kingdom where possible. If a university insists on a specific share location, we follow that instruction. Should a processor outside the UK be required, we will use an approved transfer mechanism and tell you.

Cookies

Cookie use is described in the cookie notice. Analytics cookies run only if you accept.

Children

This site is for research professionals. We do not knowingly collect information from children.